Template Responses in "Send SMS" Drawer

We're thrilled to introduce the ability to access and send template responses directly from the “Send SMS” side drawer!

Template Responses in "Send SMS" Drawer

Users now have the option to utilize template responses directly from the "Send SMS" drawer, streamlining the process of composing and sending messages.

How it Works:

1. When composing an SMS message using the "Send SMS" drawer, users can now access their template responses within the interface by entering a backslash (/) into the message window. Users can then browse through their available template responses and select the one that best fits the current conversation or scenario.

2. After selecting a template response, users can customize it if necessary and then send the message seamlessly, all within the "Send SMS" drawer interface. In the example below, the user selected “Product Test” in step 2 and then the template displayed in the message box “ Hi we are testing short code replies”.