Cross-Location Extension Dialing

Extension Configuration

• Configure extension dialing settings for specific phone numbers
• Map extensions to users, numbers, and desk phones, within the Fold Health system
• Flexible extension length: 3 to 6 digits recommended
• Smart extension rules to avoid conflicts with emergency services and common numbers

User Experience

• Easily input extension numbers when selecting the "Extension" option
• Intuitive call routing to the correct user, number, or desk phone
• Seamless transferring and conferencing using configured extensions
• Search extensions by name for quick access

Important Notes

• New extension configurations are required to utilize new transfer/conference functionalities
• Existing desk phone extensions will be displayed as disabled
• Internal calls between users will not be logged